Hello from ALA Insurance!

Hello from ALA Insurance!

Author
Discussion

janesmith1950

3,504 posts

39 months

Wednesday 28th November 2018
quotequote all
I took out Gap insurance with ALA.

Unfortunately I've had to claim, as my car was stolen.

My main insurer paid out within 9 days of declaring it a total loss.

27 days later ALA still haven't even given me a figure and won't even commit to a date when they will, blaming the underwriter. I've had to settle the finance from my own funds to avoid paying more and more interest on the finance agreement for a car I no longer have.

Very poor state of affairs.


ALA Insurance

Original Poster:

170 posts

54 months

Wednesday 28th November 2018
quotequote all
Hello janesmith1950

Thank you for getting in touch and I'm sorry to hear that your GAP settlement has been delayed.

For data protection reasons, please can you contact me directly by email (katie@ala.co.uk) or telephone 01653 916301 providing me with your policy number. I can then contact our claims administrators on your behalf to see if i can obtain more information.

I look forward to hearing from you.

Thanks,
Katie


janesmith1950

3,504 posts

39 months

Wednesday 28th November 2018
quotequote all
Thanks for your response. I've sent you an email with the details.

ALA Insurance

Original Poster:

170 posts

54 months

Wednesday 28th November 2018
quotequote all
Thank you so much, I have received the email.

Please leave this with me and I will get back to you as soon as possible.

Thanks,
Katie

janesmith1950

3,504 posts

39 months

Thursday 29th November 2018
quotequote all
To finish this off, ALA have responded brilliantly to my issues and I have now had an acceptable settlement agreed.

I promise this post is not part of that settlement! It's only fair to give credit where it's due.


ALA Insurance

Original Poster:

170 posts

54 months

Thursday 29th November 2018
quotequote all
Thank you so much for your patience with this, and we're really pleased we have been able to help with your claim.

We'll always be happy to assist where we can - please contact us either on the forum, over the phone or by email and we'll do our best to make sure a claim runs smoothly smile


Thanks,
Katie

01653 916280
katie@ala.co.uk

J50

51 posts

12 months

Thursday 6th December 2018
quotequote all
Hello - do you offer an 18 months policy? On the website it appears not possible and I have just started an 18 month lease.
Thanks!

ALA Insurance

Original Poster:

170 posts

54 months

Thursday 6th December 2018
quotequote all
Hi J50

Thanks for getting in touch.

We can only provide policies for full years i.e. 2 years, 3 years etc. However if you buy a 2 year policy, when you change the car after 18 months you will have 6 months' worth of premium left which we will credit against a new policy for your new car.

I hope this helps and if you have any other questions at all please let me know.

Thanks,
Katie


Sochaux

57 posts

18 months

Thursday 3rd January
quotequote all
Good Afternoon

Just a quick question, I currently have a car on a two year lease and I purchased a two year GAP policy with ALA.

My lease is due to expire but I am comtemplating extending for another year, is it possible to also extend the GAP by another year?

ALA Insurance

Original Poster:

170 posts

54 months

Thursday 3rd January
quotequote all
Hi Sochaux

Thanks for getting in touch smile

If you are extending your lease agreement, you can also take further cover with ALA to protect you for the extra 12 months.

If you'd like a new quotation please send me an email (katie@ala.co.uk) with your current policy number and how much you'll be paying each month for the car going forward.

Thanks,
Katie

Dannbodge

1,640 posts

65 months

Wednesday 6th February
quotequote all
Hello

I'm looking at various different GAP providers for my new car GAP insuance.

The other companies that have quoted me can offer a 5 year policy but you can only offer a 4 year.

Is there a reason behind this?

I would like to use you due to your presence on this forum etc, but having an extra year cover would be really good.

ALA Insurance

Original Poster:

170 posts

54 months

Wednesday 6th February
quotequote all
Hi Dannbodge

Thanks for getting in touch.

I understand and it is simply a restriction that our underwriters impose on our policies - as you can imagine, there are varying terms depending upon the underwriter.

Historically, GAP insurance could only ever be bought for a maximum of 4 years and, whilst the underwriters did relax their terms a few years ago, they are starting to impose tighter restrictions.

I hope that this information is useful and if you do have any other questions please let me know.

Thanks,
Katie


Dannbodge

1,640 posts

65 months

Wednesday 6th February
quotequote all
ALA Insurance said:
Hi Dannbodge

Thanks for getting in touch.

I understand and it is simply a restriction that our underwriters impose on our policies - as you can imagine, there are varying terms depending upon the underwriter.

Historically, GAP insurance could only ever be bought for a maximum of 4 years and, whilst the underwriters did relax their terms a few years ago, they are starting to impose tighter restrictions.

I hope that this information is useful and if you do have any other questions please let me know.

Thanks,
Katie

Thanks for the reply.

I'll bear that in mind when I come to buy a policy

ALA Insurance

Original Poster:

170 posts

54 months

Monday 18th February
quotequote all
Hi johnhardley12

Thanks for your post.

If you need any more information about any of these products please contact us either by phone: 01653 916280, email: katie@ala.co.uk or on the forum, and I'll be more than happy to provide any further information you might need.

Thanks,
Katie

Blue Oval84

4,646 posts

105 months

Wednesday 13th March
quotequote all
Well that's me signed up for a policy on my new (to me) Volvo.

Here's hoping I never need to actually claim on it...

ALA Insurance

Original Poster:

170 posts

54 months

Thursday 14th March
quotequote all
Hi Blue Oval84

Thanks for buying a policy and we hope you enjoy your new car! biggrin

Katie

jjj8x

1 posts

5 months

Sunday 17th March
quotequote all
That's me signed up to ALA for 4 years smile in the nicest possible way, hope I never need you..

ALA Insurance

Original Poster:

170 posts

54 months

Monday 18th March
quotequote all
Hi jjj8x

Thanks for the post.

That's great, glad to hear you've got your cover... and we do hear that from a few of our customers! laugh

Thanks again,
Katie

TooLateForAName

3,887 posts

128 months

Wednesday 27th March
quotequote all
A question that will be relevant to quite a few people in the near future.

Vehicle Replacement Plus - What happens in the case that the petrol/diesel model bought is replaced with an electric model at significantly higher price during the term of the policy.

Relevant for me as we're just buying my daughter a Skoda Citigo and I know that next year the Citigo is getting replaced with an electric car.

Would the policy pay to replace the car with the equivilent new model?

ALA Insurance

Original Poster:

170 posts

54 months

Thursday 28th March
quotequote all
Hi TooLateForAName

Thanks for getting in touch.

The Vehicle Replacement Plus policy would cover the difference up to the replacement cost of an equivalent diesel or petrol model at the time of the claim. This means that, if Skoda have switched to the electric version of the Citigo and your daughter's car is a total loss, we would need to look at an alternative similar model, which would potentially be from another manufacturer.

The logic behind this is that the liability under the policy would be exponentially increased by covering the replacement cost of the electric version, which isn't technically the equivalent to the original petrol/diesel vehicle that was purchased.

The money settled from the Vehicle Replacement + policy would be paid directly to a dealer as a credit towards the replacement vehicle. At the time of the claim you would have the option to either:

- Opt for a higher spec car, or a more expensive model with that dealership and you pay any difference in cost
- Opt for a settlement which takes you back to the original invoice price, which can then be used however you wish

The policy does therefore give you a lot of flexibility as you have the option of a replacement car, an upgraded replacement car, or an invoice settlement (in conjunction with the settlement from the motor insurer).

I hope this helps and if you have any further questions at all please let me know.

Thanks,
Katie